Shipping policy

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Last updated: August 25, 2026

Thank you for shopping with Volosia. We are committed to processing and delivering your orders as efficiently as possible. Please review our shipping practices and timeline details below.

Delivery Timeline Summary:
  • Order Processing Time: 2 – 4 business days
  • Transit Time: 5 – 7 business days
  • Total Estimated Delivery Time: 7 – 11 business days
  • Order Cut-Off Time: 5:00 PM EST (Monday – Friday)

1. ORDER PROCESSING & HANDLING TIME

All orders are processed within 2 to 4 business days (excluding weekends and major holidays) after receiving your order confirmation email. You will receive a notification email containing your tracking details once your order has shipped.

2. TRANSIT TIME & SHIPPING RATES

Once your order has been handed over to our shipping carriers, standard ground delivery takes approximately 5 to 7 business days depending on your destination.

Shipping costs and delivery options will be clearly displayed during checkout prior to final payment authorization.

3. SHIPMENT TRACKING

Once your package leaves our fulfillment facility, we will send an automated email with tracking information so you can monitor your shipment's status in real-time. Please allow up to 48 hours for tracking links to update in the carrier system.

4. ORDER MODIFICATIONS AND CANCELLATIONS

If you need to change or cancel your order, please reach out to customer support immediately. Once an order enters the handling stage within our 2 to 4 business day window, modifications may no longer be possible.

5. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customer to ensure that the shipping address entered is correct. If you realize you entered an incorrect shipping address, please contact us immediately at contact@volosia.us. We cannot guarantee changes after an order is processed.

6. LOST, STOLEN, OR DAMAGED PACKAGES

If your order arrives damaged, or if your tracking shows that your package was delivered but you have not received it, please contact our support team within 48 hours of delivery so we can open an investigation with the carrier and resolve the issue.

7. CONTACT INFORMATION

If you have any questions or concerns regarding our shipping policy, please contact us:

Trade Name: Volosia
Email: contact@volosia.us
Phone: 1 (832) 897-3051
Physical Address: 119 Ballantrae Ln, Houston TX 77015, United States