Refund policy

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At Volosia, customer satisfaction is our priority. We want you to love your purchase, but if you are not entirely satisfied, we are here to help. This Refund & Return Policy outlines our procedures and adheres to Shopify Payments terms of service.

Key Policy Summary:
  • Return Window: 30 calendar days from delivery.
  • Item Condition: Unused, unworn, and in original packaging.
  • Restocking Fee: No restocking fee.
  • Return Shipping: Free for damaged/defective items; customer pays return shipping for change-of-mind.

1. 30-DAY RETURN WINDOW

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. HOW TO INITIATE A RETURN

To start a return, please contact our customer support team first:

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right immediately by providing a prepaid return shipping label and sending a replacement or issuing a full refund at no extra cost to you.

4. RETURN SHIPPING COSTS

  • Defective or Damaged Products: Free return shipping. We will cover 100% of the return shipping costs.
  • Customer Remorse / Change of Mind: If you purchased the wrong item, size, or simply changed your mind, you will be responsible for paying the actual cost of return shipping.

5. NON-RETURNABLE / EXEMPT ITEMS

Certain types of items cannot be returned:

  • Custom or personalized products.
  • Final sale or clearance items.
  • Gift cards.

6. REFUNDS & PROCESSING TIME

We will notify you once we’ve received and inspected your return. Once approved:

  • Refunds will be processed automatically back to your original payment method via Shopify Payments.
  • Please allow 5 to 10 business days for your bank or credit card company to process and post the refund to your statement.

7. CONTACT INFORMATION

For any questions regarding returns, refunds, or customer support, please reach out to us:

Trade Name: Volosia
Email: contact@volosia.us
Phone: 1 (832) 897-3051
Physical Address: 119 Ballantrae Ln, Houston TX 77015, United States